Terms of exchange and return of quality goods.
If ordered goods are not suitable.
Due to the Law "on Consumer Protection", goods are subject to exchange or refund in case of absence of any visible signs of its wearing, in their original packaging and only provided that all the price tags on it and other labels are in unused condition. Do not apply any addresses or inscriptions and other details on the packaging labels.Boxes wrapped with an adhesive tape without any additional packaging shall not be accepted back.
In case of the goods refund that is offered as a part of a set, all components of a set are to be returned back.In case of exchange or refund, the customer pays for shipping the goods to our office or a warehouse store. On condition that the customer has made a decision not to exchange goods and withdraw money, he will be returned goods cost minus shipping expenses.
On condition that the customer has not notified an online shop about goods return and has not paid for its delivery to us, the number of expenses will be subtracted from the cost of ordered goods.The reason for the goods return was a staff error.
The reason for the goods return was a staff error
A store refunds the full cost of the order as well as it covers the expenses for the return shipment of the goods. Under an error a store implies:
- А wrong model other from that is specified in the order is dispatched;
- a wrong size other from that is specified in the order is dispatched;
- a color of shoes does not match to that on the picture (e.g. instead of black color, trainers turned out to be red). Thus, mismatches of a shade of the same color are not considered because the same image can look differently on various monitors;
- a clearly defective model is dispatched.
For the carrier "Nova Poshta" specify the recipient: Igor Klimchuk private entrepreneur, the city of Rivne, post office №11. Store phone number +38 (095) 438-77-01.
For the carrier "Ukrposhta" specify the recipient: Klimchuk Igor Dmitrievich, the city of Rivne. Store phone number +38 (095) 438-77-01.
When making up a parcel take into account that:
- A refund or exchange for the other pair is performed only after the package has been returned to the store;
- return of goods is performed by regular postal parcel, but not cash on delivery. Parcels which are dispatched cash on delivery will not be taken back as a refund of the returned goods is performed after parcel inspection only.
- when filling in the form to dispatch a parcel, it is compulsory to specify an overall cost of goods in the graph "stated value of a parcel" as in case of loss of a load this amount is compensated by a carrier.
What should be done to exchange an item:
- Within 14 days from the date of dispatch of a parcel, send a footwear that did not fit on one of the abovementioned addresses.
- Select goods from the directory which should be sent in exchange and complete a new order. In comments to the order specify the exchange reason. In addition, we request to enclose a note containing information about you (E-mail, a full name, a phone number, an address) in a box with a return and to specify a model that must be exchanged.
- As soon as a return is received, you will be called back by one of the shop staff for coordination of details of an exchange.
We remind you that only goods cost is refunded. The cost of transfer of a return is covered by the client. The institution that implements money transfers (bank) subtracts the commission for money transfer from the return amount. An exception is cases when the reason for return is considered to be the error of a staff of a site ( see above). In this case, we compensate the cost of a transfer of a return and cover banking services for money transfer.
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